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Tools and Techniques– Pareto and Process Flow Diagram
Pareto Diagram Alfredo Pareto (1848-1923) conducted extensive studies of distributions of wealth in Europe. He…
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What is six sigma?
Before moving forward in order to understand the concept of six sigma, let us first…
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What is a quality circle?
Quality Circle (QC) is a small, voluntary group of employees and their supervisor(s), comprising a…
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Objectives of the study
The specific objectives of the study are: 1. To examine the opinion on the application…
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Need for the study
Management education is essential to improve the technical manpower of our country. In Karnataka many…
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ISO is a management system standard
International Organization for Standardization is headquartered in Geneva. It is a worldwide federation of national…
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Total quality management in LIS sector
The growing needs of information make the librarians to think in a logical way so…
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Concept of continuous improvement by TQM
TQM is mainly concerned with continuous improvement in all work, from high level strategic planning…
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Benefits of TQM
Customer satisfaction-oriented benefits (Hackman and Wageman, 1995) of TQM are; 1. Improvement in product quality…
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Components of TQM
The primary focus of this study was to understand the impact of TQM principles on…