Pareto Diagram Alfredo Pareto (1848-1923) conducted extensive studies of distributions of wealth in Europe. He found that there were a few people with a lot of money and many people with little money. This unequal distribution of wealth became an integral part of economic theory. Dr. Joseph Juran recognized this concept as a universal truth…
Before moving forward in order to understand the concept of six sigma, let us first understand the term sigma and statistics. Sigma The term sigma means standard deviation. Standard deviation measures how much variation exists in a distribution of data. It is a key factor in determining the acceptable number of defective units found in…
Quality Circle (QC) is a small, voluntary group of employees and their supervisor(s), comprising a team of about 8 to 10 members from the same work area or department group of staff that meets regularly to solve problems relating to their job scope or workplace. QC works on the basis of a continuous and on-going…
The specific objectives of the study are: 1. To examine the opinion on the application of Total Quality Management components, viz., Leadership, Policy and strategy, Staff management, Team work, Training and development strategy, Resources and Processes to Library and Information Science Sector (LIS), with reference to management college libraries. 2. To compare opinion on the…
Management education is essential to improve the technical manpower of our country. In Karnataka many Management and Technical institutions have ISO/NAAC/ NBA certificates but, it seems the quality of education in those institutions is not satisfactory. Some of the problem like lack of infrastructure; shortage of qualified faculty, student’s attitude towards learning, poor student results…
International Organization for Standardization is headquartered in Geneva. It is a worldwide federation of national standard bodies, which are responsible for creating standard for each member country. The creation of ISO 9000 standard is to assure that the products and services offered by the member countries are globally recognized and accepted. It is one of…
The growing needs of information make the librarians to think in a logical way so as to satisfy the users at large. Library is the centre of any academic institution. While class room teaching provides for learning, the libraries disseminate a wide range of knowledge required to excellent and intellectual heights. Libraries supplement the instructional…
TQM is mainly concerned with continuous improvement in all work, from high level strategic planning and decision-making, to detailed execution of work elements on the shop floor. It stems from the belief that mistakes can be avoided, and defects can be prevented. It leads to continuously improving results, in all aspects of work, as a…
Customer satisfaction-oriented benefits (Hackman and Wageman, 1995) of TQM are; 1. Improvement in product quality 2. Improvement in product design 3. Improvement in production flow 4. Improvement in employee morale and quality consciousness 5. Improvement in product service 6. Improvement in market place acceptance Economic improvement-oriented benefits of TQM are, 1. Reduction in operating costs…
The primary focus of this study was to understand the impact of TQM principles on library management. Hence, seven components of TQM were identified after extensive review of literature. The seven identified components were: Leadership, policy and strategy, training and development, staff management, teamwork, resources and processes. These components of TQM are fundamental to the…