–           ‘I am in-charge – see it my way or I will fire you’. This is generally perceived as self- defeating.

–           Conflict arrangement  sometimes means tolerating and even inviting some forms of conflict

–           Manager’s task is to create climate in which conflicts are addressed constructively

–           Personality conflicts are ranked relatively low in intensity but they are most difficult to resolve.

–           They are generally woven with technical/communication problems

–            Properly managed technical and ethical conflicts are usually fruitful and not harmful.

Differing views provide opportunity for improved creativity.