Posted inTotal Quality Management
Four-level model in TQM
In his study of total quality management in managing quality, Dale et al., (1990), outline…
Posted inTotal Quality Management
Total Quality Management
ISO defined TQM as “A management approach of an organization centered on quality, based on…
Posted inTotal Quality Management
Definitions of Total Quality Management
Definition of Quality Defining quality is far from easy. Just try to find why one…
Posted inTotal Quality Management
Introduction
Total Quality Management (TQM) is a concept created by W. Edwards Deming. It was originally…