In his study of total quality management in managing quality, Dale et al., (1990), outline a four-level model of the evolution of quality management. In addition to the framework it proposes, clear definitions of quality terms are also provided. Level 1. Inspection: Measure the characteristics of a product and compare them with its specifications; the…
ISO defined TQM as “A management approach of an organization centered on quality, based on participation of all its members and aiming at long term benefits to all members of the organization and society.” TQM is “a system of continuous improvement employing participative management and centered on the needs of customers” (Jurow and Barnard, 1993)….
Definition of Quality Defining quality is far from easy. Just try to find why one finds that a product is not of quality. Quality refers to grade of service, product, reliability, safety, consistency and consumer’s perception. The notion of quality often subsumes a comparison between products. Product A is better than B and therefore has…
Total Quality Management (TQM) is a concept created by W. Edwards Deming. It was originally introduced in Japan after World War II to assist the Japanese in re-building their economy. The main focus of TQM was and is continuous quality improvement in the areas of product or service, employer-employee relations and consumer-business relations. Total Quality…